Swwpa™ — Refund Policy | SMM Panel Money Back Guarantee

💰 Our Refund Commitment

At Swwpa™, we stand behind our services with a comprehensive refund policy and 30-day refill guarantee. Your satisfaction is our priority, and we're committed to making things right when issues arise.

1. Refund Eligibility

✅ Eligible for Refund

• Service not delivered within promised timeframe
• Significant technical issues preventing delivery
• Order cancelled before delivery starts
• Platform restrictions preventing fulfillment
• Service quality significantly below standards
• Duplicate or erroneous charges

❌ Not Eligible for Refund

• Service completed as ordered
• Natural drops after successful delivery
• Changes to your account/content after order
• Account violations or restrictions
• Customer-provided incorrect information
• Requests after 30-day window

2. Refill Guarantee vs. Refunds

🔄 30-Day Refill Guarantee (Primary Option)

Before considering refunds, we offer free refills for orders that experience drops or don't meet expected results:

• Free Service: No additional cost for refills
• Fast Processing: 24-48 hour turnaround
• Quality Maintenance: Same high standards as original order
• Multiple Refills: Case-by-case evaluation for repeated issues

💸 Monetary Refunds (When Refills Aren't Possible)

Refunds are considered when refills cannot resolve the issue:

• Service cannot be delivered due to technical limitations
• Platform policy changes prevent service completion
• Repeated refill failures for the same order
• Customer requests cancellation before delivery starts

3. Refund Process Timeline

Submit Refund Request (Day 1)

Contact our support team with your order details and reason for refund request. Include order ID and specific issues experienced.

Review & Evaluation (Days 1-3)

Our team reviews your request, verifies order details, and determines if refill or refund is the appropriate solution.

Decision Notification (Day 3-5)

We notify you of our decision and next steps. If approved, refund processing begins immediately.

Refund Processing (Days 5-10)

Approved refunds are processed back to your original payment method. Bank processing may take additional 3-5 business days.

4. Refund Methods and Timeframes

💳 Payment Method Refunds

credit_card

Credit/Debit Cards

3-5 business days

account_balance_wallet

Digital Wallets

1-3 business days

account_balance

Bank Transfers

5-7 business days

🎯 Partial Refunds

In some cases, partial refunds may be offered:

• Partially Delivered Orders: Refund for undelivered portion
• Service Downgrade: Price difference refund
• Early Cancellation: Refund for unused services
• Quality Issues: Proportional refund based on impact

5. Service-Specific Refund Terms

📱 Social Media Services

Instant Services (Views, Likes)

• Refunds available if not delivered within 2 hours
• Quality issues addressed within 24 hours
• Natural drops covered by refill guarantee

Growth Services (Followers, Subscribers)

• Gradual delivery over specified timeframe
• Refunds for non-delivery after maximum time
• Quality retention guaranteed for 30 days

⚡ Premium vs. Standard Services

Premium Services

• Higher quality guarantee
• Extended refill protection (60 days)
• Priority support for issues

Standard Services

• Standard quality guarantee
• 30-day refill protection
• Regular support priority

6. How to Request a Refund

📝 Required Information for Refund Requests

Order Details:

• Order ID number
• Service name and platform
• Order date and amount paid
• Target URL used

Issue Description:

• Specific problem encountered
• Screenshots or evidence (if applicable)
• Expected vs. actual results
• Previous support interactions

Submit Refund Request Email Support

7. Dispute Resolution

7.1 Internal Resolution Process

First Level: Customer support team review
Second Level: Supervisor escalation for complex cases
Final Level: Management review for disputed decisions
Appeal Process: Additional review available within 14 days

7.2 External Options

If internal resolution is unsuccessful:

• Contact your payment provider for chargeback options
• Seek mediation through relevant consumer protection agencies
• Consult legal counsel for significant disputes

8. Prevention and Best Practices

✅ Before Ordering

• Read service descriptions carefully
• Verify your account is public
• Check URL format and accessibility
• Understand delivery timeframes
• Review our terms and policies

📞 During Issues

• Contact support as soon as possible
• Provide detailed, accurate information
• Keep records of all communications
• Be patient during investigation
• Work with us to find solutions

9. Contact Information

For refund requests and related inquiries:

📧 Email Support

General: [email protected]

Refunds: [email protected]

Response: Within 24 hours

💬 Live Support

Live Chat: Available 24/7

Support Portal: Submit Ticket

Priority: Refund requests

⚖️ Fair Refund Promise

Our Commitment: We believe in fair treatment and will always work to resolve issues satisfactorily.

Good Faith: We expect customers to work with us in good faith to resolve problems before requesting refunds.

Continuous Improvement: Your feedback helps us improve our services and policies.

Customer First: When in doubt, we err on the side of customer satisfaction while maintaining business sustainability.

Refund Policy