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Privacy Policy

Last updated: August 28, 2025

Your privacy is important to us. Learn how we protect and handle your data.

🔒 Privacy Commitment

Swwpa™ is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our SMM services.

1. Information We Collect

1.1 Personal Information

We collect personal information you provide when using our services:

  • Account Information: Name, email address, phone number
  • Payment Information: Billing details (processed securely by Stripe)
  • Service Information: Social media URLs, order details, preferences
  • Communication: Support tickets, messages, feedback

1.2 Automatically Collected Information

  • Usage Data: Pages visited, time spent, features used
  • Device Information: IP address, browser type, operating system
  • Cookies: Session data, preferences, analytics information
  • Server Logs: Access times, error logs, performance data

2. How We Use Your Information

✅ Primary Uses

  • • Provide and deliver SMM services
  • • Process payments and billing
  • • Send order confirmations and updates
  • • Provide customer support
  • • Maintain account security
  • • Improve service quality

📊 Secondary Uses

  • • Analyze usage patterns
  • • Prevent fraud and abuse
  • • Comply with legal requirements
  • • Send marketing communications (opt-in)
  • • Develop new features
  • • Generate anonymized statistics

3. Information Sharing and Disclosure

🚫 We Do NOT Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

3.1 Limited Sharing Scenarios

  • Service Providers: Trusted partners who help us operate our services (e.g., Stripe for payments, hosting providers)
  • Legal Requirements: When required by law, court orders, or government regulations
  • Business Transfers: In case of merger, acquisition, or asset sale (with privacy protections)
  • Safety Protection: To protect rights, property, or safety of users or the public
  • Consent: When you explicitly consent to sharing

4. Data Security

lock

Encryption

SSL/TLS encryption

security

Access Control

Restricted access

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Backups

Secure data backup

Technical Safeguards: We implement industry-standard security measures including encryption, secure servers, and regular security audits.

Administrative Safeguards: Access to personal data is limited to authorized personnel who need it to provide services.

Physical Safeguards: Our servers are housed in secure data centers with physical access controls.

Incident Response: We have procedures in place to detect, respond to, and notify about security incidents.

5. Your Privacy Rights

🌍 GDPR Rights (EU Users)

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Portability: Transfer data to another service
  • Restriction: Limit how we process your data
  • Objection: Object to certain processing

🇺🇸 CCPA Rights (California Users)

  • Know: What personal information we collect
  • Delete: Request deletion of personal information
  • Opt-Out: Opt out of sale (we don't sell data)
  • Non-Discrimination: Equal service regardless of privacy choices

Exercise Your Rights: Contact us at [email protected] to exercise any of these rights. We'll respond within 30 days.

6. Cookies and Tracking

6.1 Types of Cookies We Use

Essential

Required for basic website functionality, login sessions, and security.

Analytics

Help us understand how users interact with our website to improve performance.

Functional

Remember your preferences and settings for a better user experience.

6.2 Cookie Management

You can control cookies through your browser settings:

  • Block all cookies (may affect website functionality)
  • Accept only essential cookies
  • Clear existing cookies
  • Set preferences for future visits

7. Data Retention

Account Data: Retained while your account is active and for 90 days after account closure.

Order History: Maintained for 7 years for business and tax purposes.

Payment Information: Processed by Stripe; we don't store complete payment details.

Support Communications: Kept for 3 years to provide ongoing support.

Analytics Data: Anonymized after 26 months in accordance with standard practices.

Legal Hold: Data may be retained longer if required by legal proceedings.

8. International Transfers

Data Location: Your data may be processed and stored in countries outside your residence.

Safeguards: We ensure appropriate safeguards are in place for international transfers.

Standards: All transfers comply with applicable data protection laws including GDPR adequacy decisions.

Third Parties: Service providers must meet equivalent privacy protection standards.

9. Children's Privacy

Age Requirement: Our services are not intended for children under 13 years of age.

No Collection: We do not knowingly collect personal information from children under 13.

Parental Notice: If we learn we have collected information from a child under 13, we will delete it immediately.

Report: Parents who believe we may have collected their child's information should contact us immediately.

10. Changes to Privacy Policy

Updates: We may update this Privacy Policy to reflect changes in our practices or legal requirements.

Notification: Material changes will be communicated via email or prominent website notice.

Effective Date: Changes become effective 30 days after notification unless immediate compliance is required.

Continued Use: Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Information

For privacy-related questions, concerns, or requests:

Privacy Officer: [email protected]

Data Protection: [email protected]

General Contact: Contact Support

Response Time: We respond to privacy requests within 30 days

🔒 Privacy Summary

Your Data: We collect only what's necessary to provide our services

Your Control: You have full control over your personal information

Your Security: We protect your data with industry-standard security measures

Your Rights: You can access, correct, or delete your data at any time

Your Trust: We never sell your data and respect your privacy choices

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